Our licences and certificates
Before you choose who organises your surgery abroad, check their documents. These are ours, with what each one means and how you can verify it.
Health Tourism Authorisation Certificate – Ministry of Health
New City Clinic holds the Health Tourism Authorisation Certificate issued by the Republic of Türkiye Ministry of Health and is registered with HealthTürkiye, the official health tourism programme of Türkiye. Only authorised intermediaries may organise treatment for international patients. You can ask us for the certificate number and check it with the Ministry of Health or HealthTürkiye.
TÜRSAB travel agency licence No. 17659
Your hotel, airport transfers and travel arrangements are organised by a licensed travel agency registered with TÜRSAB, the Association of Turkish Travel Agencies, under licence number 17659. The licence can be checked in TÜRSAB’s member list.
Registered trademark
The New City Clinic name is a registered trademark, so you are dealing with one identifiable company, not a name that anyone can use.
Treatment only in licensed hospitals, by named specialists
New City Clinic does not operate on patients itself. Every procedure is performed by a named specialist physician at a partner hospital licensed by the Ministry of Health: Acıbadem, Medicana, Medipol, Medical Park or Biruni University Hospital. The hospital and the physician are written in your plan before you travel.
Complication insurance and a legal department
Every package includes complication insurance; its scope, limits and exclusions are given to you in writing before surgery. Our legal department prepares the written contract, informed consent and data protection documents and handles any complaint.
FAQ
Is New City Clinic a licensed company?+
Yes. New City Clinic holds the Health Tourism Authorisation Certificate of the Turkish Ministry of Health, is registered with HealthTürkiye and is a TÜRSAB licensed travel agency (No. 17659).
Is New City Clinic a hospital?+
No. New City Clinic is an authorised health tourism intermediary. Surgery is performed by specialist physicians at licensed partner hospitals; we organise the assessment, plan, hotel, transfers, interpreting and follow-up.
How can I check these documents?+
Ask us for the certificate and licence numbers; you can verify the Ministry of Health authorisation through HealthTürkiye and the TÜRSAB licence in TÜRSAB’s member list.
Which ISO certificates do you have?+
ISO 9001 (quality management), ISO 27001 (information security), ISO 10002 (complaint handling) and ISO 31000 (risk management).
Our authorisations and registrations
Select a document to view it in full size.
ISO-certified processes
Our management systems are audited against international ISO standards.
ISO 10002:2018
Customer satisfaction and complaint management.
ISO 31000:2018
Risk management in healthcare.
ISO 27001:2022
Information security management.
ISO 9001:2015
Global quality management systems.
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