Personal Data Protection Notice (KVKK)

1. Data controller

Your personal data is processed by New City Clinic as data controller. Address: Ataköy 7-8-9-10. Kısım Mah. Çobançeşme E-5 Yan Yol Cad. No:8/1 İç Kapı:7, Bakırköy, İstanbul, Türkiye. E-mail: info@newcityclinic.com. Phone: +90 552 859 50 34.

2. Personal data we process

Depending on what you share with us, the following data may be processed:

• Identity and contact data: name, surname, phone number, e-mail address, country and city.
• Request data: the treatment you are interested in, your message, appointment and call preferences.
• Health data (special category): photographs, medical history, test results and surgery details you share for a preliminary assessment.
• Travel and accommodation data: information needed to organise flights, transfers and hotels; passport details only where necessary.
• Technical data: records relating to use of the site and your language preference.

3. Purposes of processing

• To answer your request, hold a preliminary consultation and provide you with a treatment plan and quote.
• To share your information with the relevant physician and partner hospital so that a medical assessment can be made.
• To organise appointments, transfers, accommodation and interpreting.
• To carry out post-treatment follow-up and communication.
• To meet obligations under health tourism regulations and other laws.
• To send information and promotional messages where you have given explicit consent.

4. Legal grounds

Identity, contact and request data are processed for the establishment or performance of a contract, compliance with legal obligations and our legitimate interests (KVKK Art. 5/2). Health data is special category data and is processed only with your explicit consent (KVKK Art. 6). You may withdraw consent at any time; in that case a preliminary assessment and treatment planning may not be possible.

5. Transfers

Limited to the purposes above, your personal data may be transferred to:

• The physicians who plan and perform your treatment and our partner hospitals.
• Partners providing transfer, accommodation and interpreting services.
• Public authorities authorised by law (e.g. the Turkish Ministry of Health).
• Technical providers of our contact form, appointment records, e-mail and hosting. Some of these providers operate servers outside Türkiye, so your data may be transferred abroad in accordance with Article 9 of the KVKK.

6. How data is collected

Data is collected, wholly or partly by automated means, through the contact and appointment forms on our website, the chat assistant, WhatsApp, telephone, e-mail and social media.

7. Retention

Data is kept for as long as the purpose requires and for the limitation and retention periods set by law, after which it is deleted, destroyed or anonymised. Requests that do not lead to treatment are deleted after a reasonable period.

8. Your rights

Under Article 11 of the KVKK you have the right to:

• Learn whether your personal data is processed and request information about it.
• Learn the purpose of processing and whether data is used accordingly.
• Know the third parties to whom data is transferred in Türkiye or abroad.
• Request correction of incomplete or inaccurate data.
• Request deletion or destruction where the conditions are met.
• Request that corrections and deletions be notified to third parties who received the data.
• Object to a result against you arising from analysis solely by automated systems.
• Claim compensation if you suffer damage from unlawful processing.

9. How to apply

You can send requests regarding your rights by e-mail to info@newcityclinic.com or in writing to the address above. Applications are answered free of charge within 30 days at the latest. If you find the answer insufficient, you may complain to the Turkish Personal Data Protection Board.